Terms of service
Last updated: June 15, 2026
Overview
Welcome to 10on10. The terms “we”, “us”, and “our” refer to 10on10. 10on10 operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”). 10on10 is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights, obligations, limitations of liability, and dispute resolution.
By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use the Services.
1. Access and Account
By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence.
To access certain features of the Services, you may be required to provide information including your name, email address, phone number, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2. Our Products
We make every effort to accurately display and describe products offered through our Services. However, colours, textures, and appearance may vary depending on your device, screen settings, photography, and viewing conditions.
All product descriptions, pricing, availability, and specifications are subject to change without notice.
We reserve the right to discontinue products, limit quantities, refuse orders, or modify product information at any time.
Product Availability
Many products sold by 10on10 are sourced from clearance, overstock, export surplus, end-of-season, and other limited-quantity inventory channels.
As a result, product availability may be limited and certain sizes, colours, or variants may not be restocked once sold out.
Products may originate from clearance, overstock, export surplus, end-of-season, or similar inventory channels. While all products are inspected before sale, minor variations in packaging, tags, labelling, or presentation may occur.
We reserve the right to limit quantities, discontinue products, cancel orders, or refuse service where necessary to maintain inventory accuracy, prevent fraud, or comply with applicable laws.
Sizing and Product Information
Sizing, fit, colour, fabric composition, and product details may vary between brands and products. Customers are encouraged to review product descriptions, measurements, and size information before placing an order.
3. Orders
Placing an order constitutes an offer to purchase.
10on10 reserves the right to accept, reject, modify, or cancel any order at its sole discretion.
An order is considered accepted only after it has been confirmed and processed by us.
If an order cannot be fulfilled due to stock availability, pricing errors, payment issues, suspected fraud, or other circumstances, we may cancel the order and issue an appropriate refund where applicable.
Returns, exchanges, store credit, and refunds are governed by our Refund Policy.
For Cash on Delivery (COD) orders, 10on10 reserves the right to verify customer information before dispatch and may refuse or cancel COD orders at its sole discretion.
By placing an order through 10on10, you acknowledge that you have read and agree to our Refund Policy, Shipping Policy, Privacy Policy, and these Terms of Service.
4. Prices and Billing
Prices displayed on the website are subject to change without notice.
Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.
You agree to provide accurate and complete payment and billing information and authorize us to charge the selected payment method for purchases made through the Services.
5. Shipping and Delivery
Delivery timelines are estimates only and are not guaranteed.
We are not responsible for delays caused by courier partners, weather conditions, service disruptions, public holidays, customs procedures, or other events beyond our control.
Risk of loss passes to the customer upon delivery to the shipping address provided during checkout.
Delivery availability is subject to courier serviceability in the destination area.
Additional information regarding shipping is available in our Shipping Policy.
6. Intellectual Property
All content available through the Services, including logos, branding, text, graphics, images, videos, product listings, designs, software, and other materials, is owned by or licensed to 10on10 and is protected by applicable intellectual property laws.
You may use the Services only for personal, non-commercial purposes.
No content may be copied, reproduced, distributed, modified, or used without our prior written permission.
7. Optional Tools
We may provide access to tools, services, or functionality operated by third parties.
Such tools are provided “as is” and “as available” without warranties of any kind.
Your use of any third-party tools is entirely at your own risk and subject to the terms imposed by the respective provider.
8. Third-Party Links
The Services may contain links to third-party websites or services.
We are not responsible for the content, availability, security, or practices of third-party websites and your use of such websites is at your own risk.
9. Relationship with Shopify
10on10 is powered by Shopify.
All purchases made through this store are transactions between you and 10on10.
Shopify is not responsible for products sold through this store, order fulfillment, returns, refunds, customer support, or disputes arising from purchases made from 10on10.
10. Privacy Policy
Your use of the Services is subject to our Privacy Policy.
By using the Services, you consent to the collection, processing, and use of information as described in our Privacy Policy.
11. Feedback
Any suggestions, ideas, reviews, comments, or feedback submitted to us may be used by 10on10 without restriction or compensation.
By submitting feedback, you grant us a perpetual, worldwide, royalty-free right to use, reproduce, modify, publish, and distribute such feedback.
12. Errors, Inaccuracies and Omissions
Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, and availability.
We reserve the right to correct any such errors and to update or cancel orders where necessary.
13. Prohibited Uses
You may not use the Services:
- For unlawful purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To distribute malicious software or harmful code.
- To engage in fraudulent, deceptive, abusive, or harmful conduct.
- To interfere with the operation or security of the Services.
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
14. Automated Access
You may not use bots, scrapers, automated systems, artificial intelligence agents, or similar technologies to access, extract data from, monitor, or interact with the Services without our prior written permission.
We reserve the right to restrict, block, or terminate access by any automated system.
15. Termination
We may suspend, restrict, or terminate your access to the Services at any time if we believe you have violated these Terms or applicable law.
Termination does not affect rights or obligations that arose before termination.
16. Disclaimer of Warranties
The Services and all products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, and non-infringement.
17. Limitation of Liability
To the fullest extent permitted by applicable law, 10on10 shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the Services or products purchased through the Services.
In all cases, our total liability relating to any order shall not exceed the amount paid by you for the product giving rise to the claim.
18. Indemnification
You agree to indemnify and hold harmless 10on10, its owners, affiliates, employees, contractors, and service providers from any claims, losses, liabilities, damages, or expenses arising from your violation of these Terms or misuse of the Services.
19. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Services, constitute the entire agreement between you and 10on10.
21. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or transfer these Terms without restriction.
22. Governing Law
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms, the Services, or any purchase made through the Services shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
23. Headings
Headings are provided for convenience only and shall not affect the interpretation of these Terms.
24. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Changes become effective upon publication on this page.
Continued use of the Services following publication of revised Terms constitutes acceptance of those changes.