Shipping policy

Last updated: June 15, 2026

At 10on10, we aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

For Cash on Delivery (COD) orders, we may contact customers to verify order details before dispatch.

Delivery Timelines

Estimated delivery times after dispatch:

• Metro cities: 2–5 business days
• Other locations: 3–7 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, service availability, and other circumstances beyond our control.

Delivery availability depends on courier serviceability in your area. If a location becomes non-serviceable after an order is placed, we will contact you to arrange an alternative solution or issue a refund.

Order Tracking

Once your order has been dispatched, tracking information will be shared via email, SMS, or WhatsApp (where available).

Delivery Issues

If your order is delayed, lost, arrives damaged, or you experience any delivery-related issue, please contact us within 7 days of delivery or the expected delivery date so we can assist you.

Email: support@10on10.shop

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Any free shipping offers or promotional shipping discounts will be communicated on the website and are subject to change without notice.

Cash on Delivery (COD)

Cash on Delivery may be available on selected orders and locations.

10on10 reserves the right to restrict, limit, or disable COD for specific products, locations, customers, or orders at its sole discretion.

Contact

For shipping-related questions, please contact:

support@10on10.shop